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Competition Terms & Conditions

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Wilko Productions Ltd.

General Competition, Prize Draw, Vote and Poll

Terms and Conditions

 

INTERACTION WITH Wilko Productions Ltd. – GENERAL

COMPETITION, PRIZE DRAW, VOTE AND POLL TERMS AND

CONDITIONS

 

Introduction

A. General Competition and Prize Draw Terms and Conditions

1. Eligibility

2. Entry

3.The Prize

4.Winner Selection

5.Winner Contact (including time sensitive/critical prizes)

B.Vote and Poll Terms and Conditions

C. Manipulation of services

D. Liability

E. Privacy

F.General

G. Accessibility

H. Contact Details and Further Information

 

Introduction

The following terms and conditions apply to all competitions, prize draws,

votes and polls promoted by the Promoter in any media including without

limitation in television programmes, podcasts social media online and/or

on mobile. Please see end of these terms and conditions for details of the

Promoter.

These general terms and conditions apply in addition to any specific terms and conditions which may be mentioned in any promotion of or messages

about that competition, prize draw, vote or poll on any platform

(“interaction information”).Where applicable, specific terms and

conditions for each competition, prize draw, vote or poll are available on

the Wilko Productions Ltd website.Together these general terms and

conditions and the interaction information shall be referred to as the

“interaction terms and conditions”.To the extent that there is any

inconsistency between these general terms and conditions and any

interaction information, the interaction information will prevail.

The interaction terms and conditions may be amended at any time

without prior notice.Any changes will be posted on theWilko

Productions Ltd website. It is your responsibility to ensure you review the current interaction terms and conditions before entering any competition,

prize draw, vote or poll.

By taking part in the competition, prize draw, vote or poll (as applicable),

you accept and agree to the interaction terms and conditions. If you do

not agree with any of the interaction terms and conditions then you

should not take part in the competition, prize draw, vote or poll (as

applicable).

We recommend that you print and store or save a copy of these terms

and conditions for future reference during the competition, prize draw,

vote or poll.

 

A. General Competition and Prize Draw Terms & Conditions

The following general terms and conditions apply to all competitions and

prize draws.

 

1. Eligibility

1.1. Entrants must meet the eligibility requirements as specified in the

interaction terms and conditions.

1.2. Entrants must be residents of the United Kingdom, Isle of Man or

Channel Islands and must be aged 18 years or over at the time of entry,

unless specified otherwise.

1.3. Unless otherwise specified in the interaction information, entrants

must enter using a valid geographical landline (beginning 01 or 02) or

mobile telephone number (beginning 071-079). Please note that using

non-geographic numbers (including without limitation numbers beginning

03, 05, 070, 08 or 09) is likely to be deemed an attempt to manipulate the

competition/prize draw (inline with section C) and may result in such

entries being invalid and/or forfeiture of any prize.

1.4. If selected as a winner of a prize draw or competition, the winner

must provide a UK, Isle of Man or Channel Islands address for delivery of

the prize.The Promoter will not deliver to any address outside the UK,

Isle of Man or Channel Islands.

1.5. Employees and members of their immediate families (including any

live-in partner)of the Promoter, companies within the Wilko Productions

Ltd group of companies and/or those associated with the operation or

promotion of the competition or prize draw, including without limitation

the provider of the prize or the producer of the programme, are ineligible

to enter.Any such entries are invalid.

1.6.The Promoter reserves the right in its sole discretion to ask for

evidence to verify the age, identity and/or eligibility of an entrant at any

time, and to use any channels and methods available to carry out checks

of any details provided.The Promoter may withhold delivery of a prize

until it has received such evidence from the winner and failure to provide

such evidence in a timely manner may result in forfeiture of the prize.

 

2. Entry

2.1.The opening date and closing date and time for entries are as

indicated in the interaction information.Any entries received before the

competition or prize draw opens or after the closing date and time will

not be counted but may still be charged.

2.2. For competition entry, entrants must answer the question(s) or

complete the task(s) specified and submit the information as indicated in

the interaction information. For prize draw entry, entrants must submit

the information as indicated in the interaction information.

2.3. Entrants may be required to provide their full name, full contact

telephone number (including area code if providing a landline number) or

other method of contact (if applicable), email address and/or any other

information as specified at the time of entering the promotion.This

information cannot be amended once an entrant has entered the

promotion.

2.4. Each entrant will be charged the cost of entry(if any) as indicated in

the interaction information. If charges apply, entrants must have the

permission of the bill payer before entering the promotion.Any cost of

entry and/or entry delivery costs includes taxes (where applicable). If you

fail to pay for any entry which for which there is an entry fee, we may

exclude that entry and any associated bonus free entries, bonus tokens

and/or entries made by using bonus tokens.

2.5.The Promoter cannot guarantee that entries submitted by eligible

residents of the United Kingdom, Isle of Man and the Channel Islands

from outside the UK, Isle of Man and Channel Islands will be entered into

the promotion and charges will depend on the relevant service provider’s

international rates.The Promoter gives no warranty that the service will

be available, legal or appropriate for use in locations outside the UK.

2.6. Entry to the promotion must be by the applicable method(s) as

indicated in the interaction information which may include any (but not

necessarily all) of the following:

2.6.1. Phone entry: Phone entrants should call the phone number as

indicated in the interaction information, and follow the instructions in the

recorded message.

The call charges will be the cost indicated in the interaction information

plus any applicable network access charge.The total cost will be

dependent on the entrant’s network.

2.6.2. SMS entry: SMS entrants should send an SMS to the shortcode as

indicated in the interaction information.The charge per SMS will be the

cost indicated in the interaction information plus any applicable standard

network charges.The total cost will be dependent on the entrant’s

network. Charges will be deducted from the entrant’s available credit if

they are a pre-pay customer or appear on their monthly statement if they

are a pay-monthly customer.

SMS entrants will receive an SMS text message confirming their entry,

which may include information about the programme, its sponsor or

other services relating to the promotion. SMS entrants may opt out of

receiving additional marketing messages at any time (please see section

9.2 of these terms and conditions).

2.6.3.Web entry:Web entrants are required to follow the instructions on

the website as indicated in the interaction information. Internet service

providers’ fees may apply when accessing the internet. By using the

website, entrants also agree to the Wilko Productions Ltd Services Terms

of Use. From time to time for entering our competitions online we may

award bonus tokens which can be redeemed against ‘token only’

competitions at our sole discretion.We may also award you bonus tokens

for engaging with the content on our site, or for other activities as

specified by us from time to time.You can see your current bonus tokens

balance by logging on to the website and clicking on “My Tokens”. Bonus

tokens are non-transferable and have no monetary value.We have no

liability in the event that bonus tokens cannot be used, including where

they are lost or non-redeemable against a competition. Bonus tokens may

be withdrawn or invalidated by us at any time for any reason, with or

without notice.We may also cap the number of bonus tokens that any

individual is allowed at any onetime.

2.6.4. Postal entry: Postal entrants may enter the promotion by mailing

their full name and a contact telephone number (including area code if

providing a landline number) or other method of contact (as applicable),

as well as other required information and/or material to the postal

address as specified in the interaction information. Entries must be sent

on a postcard or on or within an envelope. Entries received on anything

other than a postcard or envelope will not be accepted. In the case of

multiple entries received in a single envelope or postcard, only one entry

will be entered into the promotion. Entries sent by post must be received

at the relevant postal address specified for entries by the closing date and

time for receipt of entries. Postal entries without correct and sufficient

postage paid will be invalid and will not be considered. Personal and hand

deliveries will not be accepted.

2.7. Entries must not be sent in through agents, third parties or on behalf

of another person unless otherwise specified in the interaction

information. Such entries are void. Bulk entries are void and cannot be

accepted.

2.8.Any entries which are above the maximum number of entries for each

method of entry as specified in the interaction information or which are

incomplete, without all the required information, inaudible,

incomprehensible, incorrectly submitted, lost, damaged in any way, made

or received after the deadline for receiving entries has passed or which

are not received by the Promoter or are not otherwise in accordance

with the interaction terms and conditions are invalid and will be

discounted.

2.9. In the event of any fault, mistake, misunderstanding or dispute

concerning the correctness or acceptability of any answers given by

entrants, or the operation of any part of the competition or prize draw

service, networks or systems, the decision of the Promoter shall be final.

 

3.The Prize

3.1.The prize is as specified in the interaction information. Unless

otherwise stated in the interaction information, each entrant is limited to

winning one prize per competition or prize draw.

3.2.The prize is subject to availability and to winner confirmation, i.e. the

Promoter has managed to contact the winner and confirm eligibility.The

prize is also subject to the terms and conditions of the prize provider,

their agents, and where applicable to the terms of the venue and/or the

manufacturer.

3.3.Any prize elements including travel and/or accommodation will be

subject to availability. Certain dates may be excluded when the winner

may not take up the prize.Where the prize involves travel or

accommodation on a date and/or to a destination to be chosen by the

winner, the Promoter reserves the right to determine a final date by

which the prize must be taken.Where the prize necessitates travel and/or

attending an event on a specific date, the winner must be available on the

date(s) specified by the Promoter in the interaction information and no

alternative dates will be available.

3.4. Unless otherwise specified, all elements relating to a prize including

travel and/or accommodation must be taken up during one period, and

not on non-consecutive dates.The winner (and their companion(s) if

applicable) will be required to hold a valid passport, any required visas

and/or other necessary travel documentation.Where the prize relates to

travel for more than one person, the winner and their companion(s) must

travel together, departing from and returning to the same location at the

same time and on the same itinerary.The prize provider and/or their

agents cannot guarantee that seats will be adjacent to each other.

3.5.Where the prize includes a cheque, voucher or giftcard, such prize will

be made payable in pounds sterling in the name of the winning entrant

only and such cheque, voucher, or giftcard cannot be made payable to any

third party. No other form of payment than that indicated in the

interaction information will be provided to the winner.

3.6.The Promoter, prize provider, the issuer of the vouchers or giftcards

and their agents reserve the right to refuse to accept vouchers and/or

giftcards which are deemed to have been tampered with, defaced,

duplicated, damaged or which otherwise are suspected to be affected by

fraud or which have been lost or stolen following delivery.

3.7.The winner (and where applicable, their companion(s)) is (are)

required to comply with all instructions and requirements as may be

specified by Wilko Productions Ltd or any authorised third party to

receive and/or take up the prize, including but not limited to providing

responses within specified time frames, adhering to the itinerary,

completing any required forms and delivering any required documentation.

The Promoter will not be liable to the winner or any other persons

where they fail to comply with such instructions and such failure may

result in forfeiture of the prize.

3.8.The winner (and where applicable, their companion(s)) may be

required to provide their signature as proof of their agreement to

relevant waivers, releases and/or consents when taking up the prize.

Failure to sign any relevant documentation may result in forfeiture of the

prize.

3.9.The prize excludes all other costs and arrangements not expressly

included in the prize (as stated in the interaction information).Additional

charges and expenses incurred for goods, services, attractions, facilities,

upgrades, activities and events not expressly included in the prize are

payable solely by the winner (and where applicable their companion(s)).

The Promoter will not beheld liable where such charges and/or expenses

are incurred, and no refund or reimbursement will be made.The

Promoter will accept no responsibility where the winner is unable to pay

in full any such charges and/or expenses.

3.10. For delivery of the prize, you may be required to be available at a

specified time and place.

3.11. No cash equivalent (where applicable) or alternative prize will be

given at the request of the winner and the prize is non-transferable and

non-exchangeable. If the winner decides to take up and then sell on the

prize (where such onward sale is permitted) Wilko Productions Ltd will

not be required to provide any guidance on such sale, and the winner

acknowledges that the onward sale price may be lower than the retail or

advertised price. However, the Promoter reserves the right to change the

prize or any part of the prize to an alternative of equal or greater value

for any reason in its sole discretion including without limitation due to

circumstances beyond its control or if any part of the prize becomes

unavailable. If for any reason the winner chooses not to take up the prize

or any part of the prize, the Promoter reserves the right to ask the

winner to confirm this in writing and, whether or not such confirmation is

received, the Promoter will be able to retain or dispose of the prize (or

part of the prize) at its own discretion.

3.12.The Promoter may refuse to provide a prize, or seek its recovery, in

the event of non-entitlement under the interaction terms and conditions

or an entrant’s breach of the interaction terms and conditions, fraud or

dishonesty, including but not limited to the use of technology which

enables an entrant to evade applicable charges when entering the

promotion.

3.13. Unless the prize is time critical (as set out in section 5.2), the

Promoter or prize provider(s) endeavour to deliver the prize to the

winner within twenty eight (28) days from the date of winner

confirmation unless stated otherwise in the interaction information. If the

prize is time critical the Promoter or the prize provider(s) endeavour to

deliver the prize to the winner as soon as reasonably practicable before

the necessary time to take up the prize.

3.14.The Promoter, prize provider and their agents will not be liable

where a prize has been lost, damaged or stolen following delivery and

such prize will not be replaced.

 

4.Winner Selection

4.1.Where the winner is randomly selected, the draw for the winner will

take place within one week of the closing date and time for all entries

unless otherwise specified in the interaction information. Unless stated

otherwise in the interaction information, the winner will be the first entry

drawn at random from all valid entries, subject to eligibility and winner

confirmation (and, for competitions where entrants are required to

answer one or more questions, answering such question(s) correctly).

Where the winner is not randomly selected, the interaction information

will detail the judging criteria on which the winning entry will be selected.

 

5.Winner Contact

5.1. General contact:The winner will be contacted as soon as practicable

on or after the draw date or judging date (as appropriate) as indicated in

the interaction information. Reasonable efforts will be made to contact a

winner on the phone number provided when entering the promotion or

such other method of contact deemed appropriate by the Promoter in its

sole discretion in the circumstances. Unless the prize is time critical or

time sensitive, the Promoter will try to contact the winner a maximum of

4 times over a 4 week period.

5.2.Time critical:Where the prize must be taken up within 1 month of the

close date of the competition, the competition will be considered “time

critical”.As a winner needs to be found before the time to take up the

prize passes, the interaction information will indicate the date(s) when

entrants must be contactable and the Promoter will try to contact the

winner on the phone number (or other method of contact (if

appropriate)) provided, calling three times in a three-hour daytime period

or as indicated in the interaction information.

5.3.Time sensitive:Where the prize must be taken up by a date which is

more than 1 month but less than 6 months after the close date of the

competition, unless otherwise stated in the interaction information the

Promoter will try to contact the winner on the phone number (or other

method of contact (if appropriate)) they provided unto three times over a

two week period or as indicated in the interaction information.

5.4. If the winner cannot be contacted or successful contact is not made

within the time periods set out in clauses 5.1 to 5.3 above or as

otherwise set out in the interaction information (as applicable) or if the

winner fails to meet any of the eligibility requirements or is otherwise

unable to comply with the interaction terms and conditions, this may

result in forfeiture of the prize and the Promoter reserves the right to

disqualify that entrant (without further liability to that entrant) and offer

the prize to the next eligible entrant and thereafter until a winner is

found.

5.5.Any entrant and/or winner must comply with any directions given to

him or herby the Promoter, prize provider(s) and/or their agents and with

all relevant laws, rules and regulations, restrictions, itinerary, and where

applicable, compliance with the Ofcom Broadcasting Code. Failure to

comply with instructions, itineraries, rules, restrictions, requirements, laws

and guidelines may result in an invalid entry and/or forfeiture of the prize.

 

B.Vote and Poll Terms and Conditions

The following general terms and conditions apply to all votes and

interactive polls promoted by the Promoter together with any specific

terms as set out in the interaction information:

6.1 Open/close times:The opening and closing time for voting or

participating in the interactive poll is as specified in the interaction

information. Poll or votes made or received outside of these specified

times will not be counted but may still be charged where applicable.

6.2 The Promoter may suspend, withdraw or re-set any voting or poll and/

or may change times for voting and participating in the poll or the rules

for participating in the poll or vote in their sole discretion at any time.

6.3 Anyone having difficulties getting through to the voting lines or

interactive poll service should wait and then try again within times when

the vote or poll is open.

6.4 Method: In order to vote or take part in the interactive poll or vote,

you must follow the instructions as set out in the interaction information.

Voting or participating in the interactive poll must be by the method(s) as

specified in the interaction information.Your vote will not be counted or

interaction will not be taken into account if you attempt to vote or take

part in the poll using a method that is not specified in the interaction

information.

6.5 Cost:The cost for voting or taking part in the poll via the applicable

method is as indicated in the interaction information.Where there is a

charge for voting or participating in a poll, permission of the bill payer

must be obtained before voting or taking part in the poll or vote.There

will be no refund for the cost of any misdialled calls or otherwise.

6.6 Restrictions:

6.6. 1 Any restrictions on voting or participating in a vote or poll include

without limit the number of times you may vote or participate in the poll

or other restrictions is as specified in the interaction information.

6.6.2 Voting and participating in the interactive poll is intended for

individuals as consumers and the Promoter and the programme

producers reserve the right to discount votes or polls if they reasonably

consider them to have been made other than by individuals as consumers.

6.6.3 The Promoter is unable to confirm the integrity of and is not

responsible for any vote or poll services promoted outside the UK,

Channel Islands and Isle of Man or for any unofficial voting methods as

these are not within their control.

6.6.4 Votes must not be sent in through agents or on behalf of another

person, and viewers cannot submit votes as an agent of any other person.

6.7 Right to discount votes/polls:The Promoter and the programme

producers reserve the right to discount votes or polls if they have

reasonable grounds to suspect they have been made from outside the UK,

Isle of Man and Channel Islands, from unofficial third party voting services

or otherwise in breach of the interaction terms and conditions.

6.8 In the event of any fault, mistake, misunderstanding or dispute

concerning the outcome of a vote or poll, or the operation of any part of

the interactive service, network or system, the decision of the Promoter

shall be final.

6.9 Result:The result of the vote or poll will be established from all

eligible votes or poll entries submitted between the opening date/time

and the closing date/time of that vote or poll and received by the

Promoter and/or the producer of the programme.The outcome of the

vote or poll will be revealed and/or published by the Promoter and/or

producers of the programme after the lines have closed.

6.10 Contingencies: In the event of a tie or if the outcome of a vote or

poll cannot be reasonably determined because of a technical failure or

other circumstance beyond the reasonable control of the Promoter, the

producer of the programme, their agents or sub-contractors, the

Promoter and/or producers of the programme will (where possible)

calculate the outcome of the vote or poll taking into account the

circumstances and information available to them at the time and/or will

apply contingency plans, which may be indicated in the interaction

information, to determine the outcome of any vote or interactive poll.

6.11 If you are voting on whether a person continues to participate on a

programme, and that contestant is unable to perform or is prevented

from performing fully in the programme for any reason including without

limitation medical reasons, then the producers of the programme will

decide whether that person will continue to participate in the

programme, having regard to all circumstances and information available

to them at the relevant time.The producers of the programme will in

their sole discretion determine if another contestant may be allowed to

participate in the programme.

 

C. Manipulation of services

7.1 The Promoter is committed to operating viewer interactive services,

including without limitation competitions, prize draws, voting and

interactive polls, fairly and to preventing abuse of its systems, as well as

those of its agents and sub-contractors.

7.2 For this reason, the Promoter and the producers of the programme

reserve the right to disqualify and/or discount entries, votes or polls if

they have reasonable grounds to suspect, at their sole discretion, having

regard to all the circumstances and information available at the relevant

time, any of the following:

7.2.1 activity has occurred that is designed to excessively manipulate the

outcome of the interactive service; or

7.2.2 votes, polls or entries have been made in breach of the interaction

terms and conditions; or

7.2.3 there has been any activity which the Promoter and the producers

of the programme consider is designed to unfairly influence the

interactive service and/or provide an unfair advantage to the voter or

entrant including without limitation use of automated or semi-automated

calling technology (such as auto-diallers) or other automated technology;

or the making or disguising of multiple entries or votes by an individual

entrant using multiple different phone numbers (or other details on which

limits on number of entries or votes are based).

7.3 If we have reason to believe that an individual entrant to our

competitions or prize draws has made 30 or more entries (or such other

level as set out in the interaction information) using different phone

numbers (or other details on which limits on number of entries are

based) from any one entry platform then the Promoter will treat this as

an attempt to unfairly influence the competition or prize draw and all

entries submitted by that entrant will be discounted.

7.4 If we determine that an individual has attempted to unfairly influence

or manipulate an interactive service then in addition to disqualification

and/or discounting entries, votes or polls for that interactive service we

may (in our sole discretion) ban that individual from future interactive

services and disqualify and/or discount any future entries, votes or polls

made in respect of our interactive services.

 

D. Liability

8 In relation to all competitions, prize draws, votes and polls promoted by

the Promoter:

8.1 Nothing in the interaction terms and conditions restricts your

statutory rights as a consumer. For more details on these statutory rights

you should contact your local Trading Standards Office or Citizens Advice

Bureau.

8.2 Nothing in the interaction terms and conditions shall exclude or limit

the Promoter’s, the programme producer’s or Wilko Productions Ltd

group’s liability for death or personal injury caused by their staff or

suppliers’ negligence or for fraud or for any other liability which cannot

be limited or excluded by law or regulation.

8.3 None of Wilko Productions Ltd, the programme producers or the

Promoter can promise that the services relating to a competition, prize

draw, vote or poll will be free from errors or omissions nor that they will

be available uninterrupted and in a fully operating condition.These

services may be suspended temporarily and without notice in the case of

any problem with any network or line, system, server, software, or for any

technical malfunction or failure, maintenance or repair or for reasons

reasonably beyond the control of Wilko Productions Ltd, the programme

producers and/or the Promoter. Subject to 8.1 and 8.2,Wilko Productions

Ltd, the programme producers and/or the Promoter do not accept

responsibility where all or any part of the service relating to a

competition, prize draw, vote or poll is discontinued, modified or changed

in any way.

8.4 Subject to 8.1 and 8.2, the Promoter, other Wilko Productions Ltd

companies (“Wilko Productions Ltd”) and/or the programme producers

do not accept responsibility for any fault, malfunction, damage, loss or

disappointment suffered by you as an entrant or participant howsoever

arising from participating in a competition, prize draw, vote or poll or

from accepting any prize whether due to any error, omission by the

Promoter,Wilko Productions Ltd, the programme producers or its or

their employees, agents or others or by any other cause.

8.5 Subject to 8.1 and 8.2, none of Wilko Productions Ltd, the programme

producers and/or the Promoter are responsible for any damage or loss

caused to you (i) which is not reasonably foreseeable to you and to Wilko

Productions Ltd, the programme producers and/or the Promoter when

you enter a competition, prize draw or participate in a vote or a poll or

(ii) is reasonably foreseeable to you and to Wilko Productions Ltd, the

programme producers and/or the Promoter on entry but is only

indirectly related to you entering or participating in a competition, prize

draw, vote or poll.

8.6 Subject to 8.1 and 8.2,Wilko Productions Ltd, the programme

producers and/or the Promoter will not be liable to reimburse the cost

or expenses incurred in making a competition or prize draw entry or

participating in a vote or poll where applicable.

8.7 Subject to 8.1 and 8.2,Wilko Productions Ltd, the programme

producers and/or the Promoter do not accept responsibility in the event

that any entry, vote and/or poll is lost, delayed or not properly received,

registered or recorded or for any incorrectly addressed or undelivered

competition or prize draw entries, votes or polls or for any disruption,

delay or misdirection of such entries, votes or polls.

8.8 Subject to 8.1 and 8.2,Wilko Productions Ltd, the programme

producers and/or the Promoter reserve the right to amend any element

of a competition, prize draw, vote or poll for reasons beyond their

reasonable control, including but not limited to the unavailability of the

vote, poll, competition or prize draw entry platform before the closing

date, or for strike, lock-out, labour dispute, illness, act of God, natural

disaster, adverse weather conditions, war, riot, civil commotion, accident,

epidemic or pandemic, malicious damage, fire, flood and/or storm,

compliance with law or governmental order, rule, regulation or direction,

breakdown of plant, machinery or transportation.Wilko Productions Ltd,

the programme producers and/or the Promoter are not responsible for

any loss or damage caused to you as a result of any of these occurrences.

8.9 You agree to reimburse Wilko Productions Ltd, the programme

producers and/or the Promoter in respect of any damages suffered by

Wilko Productions Ltd, the programme producers and/or the Promoter

or any losses by Wilko Productions Ltd, the programme producers and/or

the Promoter resulting from any claim made by a third party in each case

in respect of any matter arising from your use of the services relating to

the competition, prize draw, vote or poll in breach of the interaction

terms and conditions or from your violation of any applicable law or

regulation.

8.10 It is your responsibility to ensure that you control access to any

phone number that you use to enter. Subject to 8.1 and 8.2,Wilko

Productions Ltd, the programme producers and/or the Promoter shall not be responsible for any loss you suffer as a result of Wilko Productions Ltd

dealing in good faith with anyone other than you who has access to any

such number (or any device using any such number).

 

E. Privacy

9.1 Information and data (“personal data”) which is provided by you when

you enter a competition or prize draw, or participate in a vote or poll, will

be held by the Promoter and Wilko Productions Ltd and may be used by

the Promoter,Wilko Productions Ltd, the producer of the programme (if

applicable) and their service providers, network operators, suppliers and

contractors for the purposes of administering the vote or poll, or

administering and fulfilling the competition or prize draw.You agree that

this includes without limitation that we may contact you if there is an

issue with the interactive service. Further details of how any personal data

will be used are set out below and in Wilko Productions Ltd’s

Competitions, Prize Draw,Votes and Polls Privacy Notice at

www.wilko.productions and you agree to this use of your personal data

when you participate in our interactive services.

9.2 Generally, we will only send you marketing messages if you indicate

that you consent (e.g. by “opting-in”) to receiving such messages. By

choosing to interact with our services by SMS text message, you will be

indicating that you consent to receiving marketing messages from us to

your device in respect of similar products and services.You can avoid

receiving these communications by adding NO INFO at the end of your

SMS text entry, vote, poll or other message.You may opt out of receiving

further marketing at any time by texting STOP to one of our entry

shortcodes.Texting STOP will cost one standard network rate message.

9.3 The Promoter and/or the prize provider may send personal data of

participants to an interactive service (and where applicable, companion(s)

of a winner) to third parties outside the European Economic Area, for the

purposes of administering the interactive service and by entering you

agree to such transfer for these purposes.

9.4 By taking part in the competition, prize draw, vote or poll (as

applicable) you agree to participate in publicity at the Promoter’s request

if you are the winner of a competition or prize draw.You agree that the

Promoter (or any third party nominated by the Promoter) may in its sole

discretion use the winner’s (and if applicable their companion’s) name and

image and their comments relating to the prize and their experience for

future promotional, marketing and publicity purposes in any media

worldwide without notice and without any fee being paid.

9.5 If you are the winner of a competition or prize draw you agree that

the Promoter may list your name and location on the winners’ page of the

Wilko Productions Ltd website(s) and Wilko Productions Ltd may publish

or announce your name and location elsewhere (including without

limitation in the programme) as Wilko Productions Ltd determines in its

sole discretion.

9.6 Please note that calls may be recorded to ensure that entries, votes

and polls are captured, for staff training and/or quality control purposes.

 

F.General

10.1 Please note that by making an entry, vote or poll you are consenting

to us starting the interactive service immediately and any rights you may

have to withdraw from or cancel your purchase (including but not limited

to under the Consumer Contracts (Information, Cancellation and

Additional Charges) Regulations 2013) will be lost because the

performance of our services is simultaneous or begins immediately once

your purchase is completed.

10.2 You agree that you do not have any commercial relationship with

Wilko Productions Ltd, the programme producers and/or the Promoter,

and that you are not an agent of Wilko Productions Ltd, the programme

producers and/or the Promoter.

10.3 The interaction terms and conditions are available in English only and

shall be exclusively governed by and construed in accordance with the

laws of England unless the entrant to a competition or prize draw, or the

participant in a vote or poll is a Scottish or Northern Irish resident in

which case he/she may choose the law of their residence and they

irrevocably submit to the exclusive jurisdiction of the courts of England

and Wales again unless the entrant to a competition or prize draw, or the

participant in a vote or poll is a Scottish or Northern Irish resident in

which case they may choose the courts of their residence in Scotland or

Northern Ireland.

10.4 These terms and conditions were last updated on 11 November

2018.

 

G. Accessibility

If you require any information or any of our services (including our

winner contact process) to be provided to you in an alternative format to

those described above for accessibility reasons, we will be happy to

discuss your requirements and endeavour to provide a suitable alternative.

Please contact Wilko Productions Ltd Customer Support which can be

contacted by email at studio@cudcast.com.

 

H. Contact Details and Further Information

11.1 If you have a comment, query or complaint about any interactivity

provided by Wilko Productions Ltd you may register it with Wilko

Productions Ltd Customer Support which can be contacted by email at

studio@cudcast.com.You will need to provide some or all of the following

information:

(a)Your name

(b)Your email address

(c) The IP address of your computer

(d) If possible, your internet service provider

(e) The date(s) and time(s) when you experienced problems

(f) The nature of the problem you experienced

(g) A contact telephone number you can be reached on, if necessary

Queries will be addressed as soon as possible.

11.2 For a hard copy of these terms and conditions please contact Wilko

Productions Ltd Customer Support as set out above. If you would like

interaction information relating to a specific interactive event, then include

the name of the specific interactivity in your application.

11.3 The Promoter is:

For all interactivity, the Promoter is Wilko Productions Ltd

11.4 Where the interaction is offered on different channels, the entrant

agrees to adhere to the terms and conditions of that channel in addition

to the terms laid out in this document, including but not limited to the

YouTube community guidelines available here Displaying the interaction

information is not sponsorship or endorsement.

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