Wilko Productions Ltd.
General Competition, Prize Draw, Vote and Poll
Terms and Conditions
INTERACTION WITH Wilko Productions Ltd. – GENERAL
COMPETITION, PRIZE DRAW, VOTE AND POLL TERMS AND
A. General Competition and Prize Draw Terms and Conditions
5.Winner Contact (including time sensitive/critical prizes)
B.Vote and Poll Terms and Conditions
C. Manipulation of services
H. Contact Details and Further Information
The following terms and conditions apply to all competitions, prize draws,
votes and polls promoted by the Promoter in any media including without
limitation in television programmes, podcasts social media online and/or
on mobile. Please see end of these terms and conditions for details of the
These general terms and conditions apply in addition to any specific terms and conditions which may be mentioned in any promotion of or messages
about that competition, prize draw, vote or poll on any platform
(“interaction information”).Where applicable, specific terms and
conditions for each competition, prize draw, vote or poll are available on
the Wilko Productions Ltd website.Together these general terms and
conditions and the interaction information shall be referred to as the
“interaction terms and conditions”.To the extent that there is any
inconsistency between these general terms and conditions and any
interaction information, the interaction information will prevail.
The interaction terms and conditions may be amended at any time
without prior notice.Any changes will be posted on theWilko
Productions Ltd website. It is your responsibility to ensure you review the current interaction terms and conditions before entering any competition,
prize draw, vote or poll.
By taking part in the competition, prize draw, vote or poll (as applicable),
you accept and agree to the interaction terms and conditions. If you do
not agree with any of the interaction terms and conditions then you
should not take part in the competition, prize draw, vote or poll (as
We recommend that you print and store or save a copy of these terms
and conditions for future reference during the competition, prize draw,
vote or poll.
A. General Competition and Prize Draw Terms & Conditions
The following general terms and conditions apply to all competitions and
1.1. Entrants must meet the eligibility requirements as specified in the
interaction terms and conditions.
1.2. Entrants must be residents of the United Kingdom, Isle of Man or
Channel Islands and must be aged 18 years or over at the time of entry,
unless specified otherwise.
1.3. Unless otherwise specified in the interaction information, entrants
must enter using a valid geographical landline (beginning 01 or 02) or
mobile telephone number (beginning 071-079). Please note that using
non-geographic numbers (including without limitation numbers beginning
03, 05, 070, 08 or 09) is likely to be deemed an attempt to manipulate the
competition/prize draw (inline with section C) and may result in such
entries being invalid and/or forfeiture of any prize.
1.4. If selected as a winner of a prize draw or competition, the winner
must provide a UK, Isle of Man or Channel Islands address for delivery of
the prize.The Promoter will not deliver to any address outside the UK,
Isle of Man or Channel Islands.
1.5. Employees and members of their immediate families (including any
live-in partner)of the Promoter, companies within the Wilko Productions
Ltd group of companies and/or those associated with the operation or
promotion of the competition or prize draw, including without limitation
the provider of the prize or the producer of the programme, are ineligible
to enter.Any such entries are invalid.
1.6.The Promoter reserves the right in its sole discretion to ask for
evidence to verify the age, identity and/or eligibility of an entrant at any
time, and to use any channels and methods available to carry out checks
of any details provided.The Promoter may withhold delivery of a prize
until it has received such evidence from the winner and failure to provide
such evidence in a timely manner may result in forfeiture of the prize.
2.1.The opening date and closing date and time for entries are as
indicated in the interaction information.Any entries received before the
competition or prize draw opens or after the closing date and time will
not be counted but may still be charged.
2.2. For competition entry, entrants must answer the question(s) or
complete the task(s) specified and submit the information as indicated in
the interaction information. For prize draw entry, entrants must submit
the information as indicated in the interaction information.
2.3. Entrants may be required to provide their full name, full contact
telephone number (including area code if providing a landline number) or
other method of contact (if applicable), email address and/or any other
information as specified at the time of entering the promotion.This
information cannot be amended once an entrant has entered the
2.4. Each entrant will be charged the cost of entry(if any) as indicated in
the interaction information. If charges apply, entrants must have the
permission of the bill payer before entering the promotion.Any cost of
entry and/or entry delivery costs includes taxes (where applicable). If you
fail to pay for any entry which for which there is an entry fee, we may
exclude that entry and any associated bonus free entries, bonus tokens
and/or entries made by using bonus tokens.
2.5.The Promoter cannot guarantee that entries submitted by eligible
residents of the United Kingdom, Isle of Man and the Channel Islands
from outside the UK, Isle of Man and Channel Islands will be entered into
the promotion and charges will depend on the relevant service provider’s
international rates.The Promoter gives no warranty that the service will
be available, legal or appropriate for use in locations outside the UK.
2.6. Entry to the promotion must be by the applicable method(s) as
indicated in the interaction information which may include any (but not
necessarily all) of the following:
2.6.1. Phone entry: Phone entrants should call the phone number as
indicated in the interaction information, and follow the instructions in the
The call charges will be the cost indicated in the interaction information
plus any applicable network access charge.The total cost will be
dependent on the entrant’s network.
2.6.2. SMS entry: SMS entrants should send an SMS to the shortcode as
indicated in the interaction information.The charge per SMS will be the
cost indicated in the interaction information plus any applicable standard
network charges.The total cost will be dependent on the entrant’s
network. Charges will be deducted from the entrant’s available credit if
they are a pre-pay customer or appear on their monthly statement if they
are a pay-monthly customer.
SMS entrants will receive an SMS text message confirming their entry,
which may include information about the programme, its sponsor or
other services relating to the promotion. SMS entrants may opt out of
receiving additional marketing messages at any time (please see section
9.2 of these terms and conditions).
2.6.3.Web entry:Web entrants are required to follow the instructions on
the website as indicated in the interaction information. Internet service
providers’ fees may apply when accessing the internet. By using the
website, entrants also agree to the Wilko Productions Ltd Services Terms
of Use. From time to time for entering our competitions online we may
award bonus tokens which can be redeemed against ‘token only’
competitions at our sole discretion.We may also award you bonus tokens
for engaging with the content on our site, or for other activities as
specified by us from time to time.You can see your current bonus tokens
balance by logging on to the website and clicking on “My Tokens”. Bonus
tokens are non-transferable and have no monetary value.We have no
liability in the event that bonus tokens cannot be used, including where
they are lost or non-redeemable against a competition. Bonus tokens may
be withdrawn or invalidated by us at any time for any reason, with or
without notice.We may also cap the number of bonus tokens that any
individual is allowed at any onetime.
2.6.4. Postal entry: Postal entrants may enter the promotion by mailing
their full name and a contact telephone number (including area code if
providing a landline number) or other method of contact (as applicable),
as well as other required information and/or material to the postal
address as specified in the interaction information. Entries must be sent
on a postcard or on or within an envelope. Entries received on anything
other than a postcard or envelope will not be accepted. In the case of
multiple entries received in a single envelope or postcard, only one entry
will be entered into the promotion. Entries sent by post must be received
at the relevant postal address specified for entries by the closing date and
time for receipt of entries. Postal entries without correct and sufficient
postage paid will be invalid and will not be considered. Personal and hand
deliveries will not be accepted.
2.7. Entries must not be sent in through agents, third parties or on behalf
of another person unless otherwise specified in the interaction
information. Such entries are void. Bulk entries are void and cannot be
2.8.Any entries which are above the maximum number of entries for each
method of entry as specified in the interaction information or which are
incomplete, without all the required information, inaudible,
incomprehensible, incorrectly submitted, lost, damaged in any way, made
or received after the deadline for receiving entries has passed or which
are not received by the Promoter or are not otherwise in accordance
with the interaction terms and conditions are invalid and will be
2.9. In the event of any fault, mistake, misunderstanding or dispute
concerning the correctness or acceptability of any answers given by
entrants, or the operation of any part of the competition or prize draw
service, networks or systems, the decision of the Promoter shall be final.
3.1.The prize is as specified in the interaction information. Unless
otherwise stated in the interaction information, each entrant is limited to
winning one prize per competition or prize draw.
3.2.The prize is subject to availability and to winner confirmation, i.e. the
Promoter has managed to contact the winner and confirm eligibility.The
prize is also subject to the terms and conditions of the prize provider,
their agents, and where applicable to the terms of the venue and/or the
3.3.Any prize elements including travel and/or accommodation will be
subject to availability. Certain dates may be excluded when the winner
may not take up the prize.Where the prize involves travel or
accommodation on a date and/or to a destination to be chosen by the
winner, the Promoter reserves the right to determine a final date by
which the prize must be taken.Where the prize necessitates travel and/or
attending an event on a specific date, the winner must be available on the
date(s) specified by the Promoter in the interaction information and no
alternative dates will be available.
3.4. Unless otherwise specified, all elements relating to a prize including
travel and/or accommodation must be taken up during one period, and
not on non-consecutive dates.The winner (and their companion(s) if
applicable) will be required to hold a valid passport, any required visas
and/or other necessary travel documentation.Where the prize relates to
travel for more than one person, the winner and their companion(s) must
travel together, departing from and returning to the same location at the
same time and on the same itinerary.The prize provider and/or their
agents cannot guarantee that seats will be adjacent to each other.
3.5.Where the prize includes a cheque, voucher or giftcard, such prize will
be made payable in pounds sterling in the name of the winning entrant
only and such cheque, voucher, or giftcard cannot be made payable to any
third party. No other form of payment than that indicated in the
interaction information will be provided to the winner.
3.6.The Promoter, prize provider, the issuer of the vouchers or giftcards
and their agents reserve the right to refuse to accept vouchers and/or
giftcards which are deemed to have been tampered with, defaced,
duplicated, damaged or which otherwise are suspected to be affected by
fraud or which have been lost or stolen following delivery.
3.7.The winner (and where applicable, their companion(s)) is (are)
required to comply with all instructions and requirements as may be
specified by Wilko Productions Ltd or any authorised third party to
receive and/or take up the prize, including but not limited to providing
responses within specified time frames, adhering to the itinerary,
completing any required forms and delivering any required documentation.
The Promoter will not be liable to the winner or any other persons
where they fail to comply with such instructions and such failure may
result in forfeiture of the prize.
3.8.The winner (and where applicable, their companion(s)) may be
required to provide their signature as proof of their agreement to
relevant waivers, releases and/or consents when taking up the prize.
Failure to sign any relevant documentation may result in forfeiture of the
3.9.The prize excludes all other costs and arrangements not expressly
included in the prize (as stated in the interaction information).Additional
charges and expenses incurred for goods, services, attractions, facilities,
upgrades, activities and events not expressly included in the prize are
payable solely by the winner (and where applicable their companion(s)).
The Promoter will not beheld liable where such charges and/or expenses
are incurred, and no refund or reimbursement will be made.The
Promoter will accept no responsibility where the winner is unable to pay
in full any such charges and/or expenses.
3.10. For delivery of the prize, you may be required to be available at a
specified time and place.
3.11. No cash equivalent (where applicable) or alternative prize will be
given at the request of the winner and the prize is non-transferable and
non-exchangeable. If the winner decides to take up and then sell on the
prize (where such onward sale is permitted) Wilko Productions Ltd will
not be required to provide any guidance on such sale, and the winner
acknowledges that the onward sale price may be lower than the retail or
advertised price. However, the Promoter reserves the right to change the
prize or any part of the prize to an alternative of equal or greater value
for any reason in its sole discretion including without limitation due to
circumstances beyond its control or if any part of the prize becomes
unavailable. If for any reason the winner chooses not to take up the prize
or any part of the prize, the Promoter reserves the right to ask the
winner to confirm this in writing and, whether or not such confirmation is
received, the Promoter will be able to retain or dispose of the prize (or
part of the prize) at its own discretion.
3.12.The Promoter may refuse to provide a prize, or seek its recovery, in
the event of non-entitlement under the interaction terms and conditions
or an entrant’s breach of the interaction terms and conditions, fraud or
dishonesty, including but not limited to the use of technology which
enables an entrant to evade applicable charges when entering the
3.13. Unless the prize is time critical (as set out in section 5.2), the
Promoter or prize provider(s) endeavour to deliver the prize to the
winner within twenty eight (28) days from the date of winner
confirmation unless stated otherwise in the interaction information. If the
prize is time critical the Promoter or the prize provider(s) endeavour to
deliver the prize to the winner as soon as reasonably practicable before
the necessary time to take up the prize.
3.14.The Promoter, prize provider and their agents will not be liable
where a prize has been lost, damaged or stolen following delivery and
such prize will not be replaced.
4.1.Where the winner is randomly selected, the draw for the winner will
take place within one week of the closing date and time for all entries
unless otherwise specified in the interaction information. Unless stated
otherwise in the interaction information, the winner will be the first entry
drawn at random from all valid entries, subject to eligibility and winner
confirmation (and, for competitions where entrants are required to
answer one or more questions, answering such question(s) correctly).
Where the winner is not randomly selected, the interaction information
will detail the judging criteria on which the winning entry will be selected.
5.1. General contact:The winner will be contacted as soon as practicable
on or after the draw date or judging date (as appropriate) as indicated in
the interaction information. Reasonable efforts will be made to contact a
winner on the phone number provided when entering the promotion or
such other method of contact deemed appropriate by the Promoter in its
sole discretion in the circumstances. Unless the prize is time critical or
time sensitive, the Promoter will try to contact the winner a maximum of
4 times over a 4 week period.
5.2.Time critical:Where the prize must be taken up within 1 month of the
close date of the competition, the competition will be considered “time
critical”.As a winner needs to be found before the time to take up the
prize passes, the interaction information will indicate the date(s) when
entrants must be contactable and the Promoter will try to contact the
winner on the phone number (or other method of contact (if
appropriate)) provided, calling three times in a three-hour daytime period
or as indicated in the interaction information.
5.3.Time sensitive:Where the prize must be taken up by a date which is
more than 1 month but less than 6 months after the close date of the
competition, unless otherwise stated in the interaction information the
Promoter will try to contact the winner on the phone number (or other
method of contact (if appropriate)) they provided unto three times over a
two week period or as indicated in the interaction information.
5.4. If the winner cannot be contacted or successful contact is not made
within the time periods set out in clauses 5.1 to 5.3 above or as
otherwise set out in the interaction information (as applicable) or if the
winner fails to meet any of the eligibility requirements or is otherwise
unable to comply with the interaction terms and conditions, this may
result in forfeiture of the prize and the Promoter reserves the right to
disqualify that entrant (without further liability to that entrant) and offer
the prize to the next eligible entrant and thereafter until a winner is
5.5.Any entrant and/or winner must comply with any directions given to
him or herby the Promoter, prize provider(s) and/or their agents and with
all relevant laws, rules and regulations, restrictions, itinerary, and where
applicable, compliance with the Ofcom Broadcasting Code. Failure to
comply with instructions, itineraries, rules, restrictions, requirements, laws
and guidelines may result in an invalid entry and/or forfeiture of the prize.
B.Vote and Poll Terms and Conditions
The following general terms and conditions apply to all votes and
interactive polls promoted by the Promoter together with any specific
terms as set out in the interaction information:
6.1 Open/close times:The opening and closing time for voting or
participating in the interactive poll is as specified in the interaction
information. Poll or votes made or received outside of these specified
times will not be counted but may still be charged where applicable.
6.2 The Promoter may suspend, withdraw or re-set any voting or poll and/
or may change times for voting and participating in the poll or the rules
for participating in the poll or vote in their sole discretion at any time.
6.3 Anyone having difficulties getting through to the voting lines or
interactive poll service should wait and then try again within times when
the vote or poll is open.
6.4 Method: In order to vote or take part in the interactive poll or vote,
you must follow the instructions as set out in the interaction information.
Voting or participating in the interactive poll must be by the method(s) as
specified in the interaction information.Your vote will not be counted or
interaction will not be taken into account if you attempt to vote or take
part in the poll using a method that is not specified in the interaction
6.5 Cost:The cost for voting or taking part in the poll via the applicable
method is as indicated in the interaction information.Where there is a
charge for voting or participating in a poll, permission of the bill payer
must be obtained before voting or taking part in the poll or vote.There
will be no refund for the cost of any misdialled calls or otherwise.
6.6. 1 Any restrictions on voting or participating in a vote or poll include
without limit the number of times you may vote or participate in the poll
or other restrictions is as specified in the interaction information.
6.6.2 Voting and participating in the interactive poll is intended for
individuals as consumers and the Promoter and the programme
producers reserve the right to discount votes or polls if they reasonably
consider them to have been made other than by individuals as consumers.
6.6.3 The Promoter is unable to confirm the integrity of and is not
responsible for any vote or poll services promoted outside the UK,
Channel Islands and Isle of Man or for any unofficial voting methods as
these are not within their control.
6.6.4 Votes must not be sent in through agents or on behalf of another
person, and viewers cannot submit votes as an agent of any other person.
6.7 Right to discount votes/polls:The Promoter and the programme
producers reserve the right to discount votes or polls if they have
reasonable grounds to suspect they have been made from outside the UK,
Isle of Man and Channel Islands, from unofficial third party voting services
or otherwise in breach of the interaction terms and conditions.
6.8 In the event of any fault, mistake, misunderstanding or dispute
concerning the outcome of a vote or poll, or the operation of any part of
the interactive service, network or system, the decision of the Promoter
shall be final.
6.9 Result:The result of the vote or poll will be established from all
eligible votes or poll entries submitted between the opening date/time
and the closing date/time of that vote or poll and received by the
Promoter and/or the producer of the programme.The outcome of the
vote or poll will be revealed and/or published by the Promoter and/or
producers of the programme after the lines have closed.
6.10 Contingencies: In the event of a tie or if the outcome of a vote or
poll cannot be reasonably determined because of a technical failure or
other circumstance beyond the reasonable control of the Promoter, the
producer of the programme, their agents or sub-contractors, the
Promoter and/or producers of the programme will (where possible)
calculate the outcome of the vote or poll taking into account the
circumstances and information available to them at the time and/or will
apply contingency plans, which may be indicated in the interaction
information, to determine the outcome of any vote or interactive poll.
6.11 If you are voting on whether a person continues to participate on a
programme, and that contestant is unable to perform or is prevented
from performing fully in the programme for any reason including without
limitation medical reasons, then the producers of the programme will
decide whether that person will continue to participate in the
programme, having regard to all circumstances and information available
to them at the relevant time.The producers of the programme will in
their sole discretion determine if another contestant may be allowed to
participate in the programme.
C. Manipulation of services
7.1 The Promoter is committed to operating viewer interactive services,
including without limitation competitions, prize draws, voting and
interactive polls, fairly and to preventing abuse of its systems, as well as
those of its agents and sub-contractors.
7.2 For this reason, the Promoter and the producers of the programme
reserve the right to disqualify and/or discount entries, votes or polls if
they have reasonable grounds to suspect, at their sole discretion, having
regard to all the circumstances and information available at the relevant
time, any of the following:
7.2.1 activity has occurred that is designed to excessively manipulate the
outcome of the interactive service; or
7.2.2 votes, polls or entries have been made in breach of the interaction
terms and conditions; or
7.2.3 there has been any activity which the Promoter and the producers
of the programme consider is designed to unfairly influence the
interactive service and/or provide an unfair advantage to the voter or
entrant including without limitation use of automated or semi-automated
calling technology (such as auto-diallers) or other automated technology;
or the making or disguising of multiple entries or votes by an individual
entrant using multiple different phone numbers (or other details on which
limits on number of entries or votes are based).
7.3 If we have reason to believe that an individual entrant to our
competitions or prize draws has made 30 or more entries (or such other
level as set out in the interaction information) using different phone
numbers (or other details on which limits on number of entries are
based) from any one entry platform then the Promoter will treat this as
an attempt to unfairly influence the competition or prize draw and all
entries submitted by that entrant will be discounted.
7.4 If we determine that an individual has attempted to unfairly influence
or manipulate an interactive service then in addition to disqualification
and/or discounting entries, votes or polls for that interactive service we
may (in our sole discretion) ban that individual from future interactive
services and disqualify and/or discount any future entries, votes or polls
made in respect of our interactive services.
8 In relation to all competitions, prize draws, votes and polls promoted by
8.1 Nothing in the interaction terms and conditions restricts your
statutory rights as a consumer. For more details on these statutory rights
you should contact your local Trading Standards Office or Citizens Advice
8.2 Nothing in the interaction terms and conditions shall exclude or limit
the Promoter’s, the programme producer’s or Wilko Productions Ltd
group’s liability for death or personal injury caused by their staff or
suppliers’ negligence or for fraud or for any other liability which cannot
be limited or excluded by law or regulation.
8.3 None of Wilko Productions Ltd, the programme producers or the
Promoter can promise that the services relating to a competition, prize
draw, vote or poll will be free from errors or omissions nor that they will
be available uninterrupted and in a fully operating condition.These
services may be suspended temporarily and without notice in the case of
any problem with any network or line, system, server, software, or for any
technical malfunction or failure, maintenance or repair or for reasons
reasonably beyond the control of Wilko Productions Ltd, the programme
producers and/or the Promoter. Subject to 8.1 and 8.2,Wilko Productions
Ltd, the programme producers and/or the Promoter do not accept
responsibility where all or any part of the service relating to a
competition, prize draw, vote or poll is discontinued, modified or changed
in any way.
8.4 Subject to 8.1 and 8.2, the Promoter, other Wilko Productions Ltd
companies (“Wilko Productions Ltd”) and/or the programme producers
do not accept responsibility for any fault, malfunction, damage, loss or
disappointment suffered by you as an entrant or participant howsoever
arising from participating in a competition, prize draw, vote or poll or
from accepting any prize whether due to any error, omission by the
Promoter,Wilko Productions Ltd, the programme producers or its or
their employees, agents or others or by any other cause.
8.5 Subject to 8.1 and 8.2, none of Wilko Productions Ltd, the programme
producers and/or the Promoter are responsible for any damage or loss
caused to you (i) which is not reasonably foreseeable to you and to Wilko
Productions Ltd, the programme producers and/or the Promoter when
you enter a competition, prize draw or participate in a vote or a poll or
(ii) is reasonably foreseeable to you and to Wilko Productions Ltd, the
programme producers and/or the Promoter on entry but is only
indirectly related to you entering or participating in a competition, prize
draw, vote or poll.
8.6 Subject to 8.1 and 8.2,Wilko Productions Ltd, the programme
producers and/or the Promoter will not be liable to reimburse the cost
or expenses incurred in making a competition or prize draw entry or
participating in a vote or poll where applicable.
8.7 Subject to 8.1 and 8.2,Wilko Productions Ltd, the programme
producers and/or the Promoter do not accept responsibility in the event
that any entry, vote and/or poll is lost, delayed or not properly received,
registered or recorded or for any incorrectly addressed or undelivered
competition or prize draw entries, votes or polls or for any disruption,
delay or misdirection of such entries, votes or polls.
8.8 Subject to 8.1 and 8.2,Wilko Productions Ltd, the programme
producers and/or the Promoter reserve the right to amend any element
of a competition, prize draw, vote or poll for reasons beyond their
reasonable control, including but not limited to the unavailability of the
vote, poll, competition or prize draw entry platform before the closing
date, or for strike, lock-out, labour dispute, illness, act of God, natural
disaster, adverse weather conditions, war, riot, civil commotion, accident,
epidemic or pandemic, malicious damage, fire, flood and/or storm,
compliance with law or governmental order, rule, regulation or direction,
breakdown of plant, machinery or transportation.Wilko Productions Ltd,
the programme producers and/or the Promoter are not responsible for
any loss or damage caused to you as a result of any of these occurrences.
8.9 You agree to reimburse Wilko Productions Ltd, the programme
producers and/or the Promoter in respect of any damages suffered by
Wilko Productions Ltd, the programme producers and/or the Promoter
or any losses by Wilko Productions Ltd, the programme producers and/or
the Promoter resulting from any claim made by a third party in each case
in respect of any matter arising from your use of the services relating to
the competition, prize draw, vote or poll in breach of the interaction
terms and conditions or from your violation of any applicable law or
8.10 It is your responsibility to ensure that you control access to any
phone number that you use to enter. Subject to 8.1 and 8.2,Wilko
Productions Ltd, the programme producers and/or the Promoter shall not be responsible for any loss you suffer as a result of Wilko Productions Ltd
dealing in good faith with anyone other than you who has access to any
such number (or any device using any such number).
9.1 Information and data (“personal data”) which is provided by you when
you enter a competition or prize draw, or participate in a vote or poll, will
be held by the Promoter and Wilko Productions Ltd and may be used by
the Promoter,Wilko Productions Ltd, the producer of the programme (if
applicable) and their service providers, network operators, suppliers and
contractors for the purposes of administering the vote or poll, or
administering and fulfilling the competition or prize draw.You agree that
this includes without limitation that we may contact you if there is an
issue with the interactive service. Further details of how any personal data
will be used are set out below and in Wilko Productions Ltd’s
Competitions, Prize Draw,Votes and Polls Privacy Notice at
www.wilko.productions and you agree to this use of your personal data
when you participate in our interactive services.
9.2 Generally, we will only send you marketing messages if you indicate
that you consent (e.g. by “opting-in”) to receiving such messages. By
choosing to interact with our services by SMS text message, you will be
indicating that you consent to receiving marketing messages from us to
your device in respect of similar products and services.You can avoid
receiving these communications by adding NO INFO at the end of your
SMS text entry, vote, poll or other message.You may opt out of receiving
further marketing at any time by texting STOP to one of our entry
shortcodes.Texting STOP will cost one standard network rate message.
9.3 The Promoter and/or the prize provider may send personal data of
participants to an interactive service (and where applicable, companion(s)
of a winner) to third parties outside the European Economic Area, for the
purposes of administering the interactive service and by entering you
agree to such transfer for these purposes.
9.4 By taking part in the competition, prize draw, vote or poll (as
applicable) you agree to participate in publicity at the Promoter’s request
if you are the winner of a competition or prize draw.You agree that the
Promoter (or any third party nominated by the Promoter) may in its sole
discretion use the winner’s (and if applicable their companion’s) name and
image and their comments relating to the prize and their experience for
future promotional, marketing and publicity purposes in any media
worldwide without notice and without any fee being paid.
9.5 If you are the winner of a competition or prize draw you agree that
the Promoter may list your name and location on the winners’ page of the
Wilko Productions Ltd website(s) and Wilko Productions Ltd may publish
or announce your name and location elsewhere (including without
limitation in the programme) as Wilko Productions Ltd determines in its
9.6 Please note that calls may be recorded to ensure that entries, votes
and polls are captured, for staff training and/or quality control purposes.
10.1 Please note that by making an entry, vote or poll you are consenting
to us starting the interactive service immediately and any rights you may
have to withdraw from or cancel your purchase (including but not limited
to under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013) will be lost because the
performance of our services is simultaneous or begins immediately once
your purchase is completed.
10.2 You agree that you do not have any commercial relationship with
Wilko Productions Ltd, the programme producers and/or the Promoter,
and that you are not an agent of Wilko Productions Ltd, the programme
producers and/or the Promoter.
10.3 The interaction terms and conditions are available in English only and
shall be exclusively governed by and construed in accordance with the
laws of England unless the entrant to a competition or prize draw, or the
participant in a vote or poll is a Scottish or Northern Irish resident in
which case he/she may choose the law of their residence and they
irrevocably submit to the exclusive jurisdiction of the courts of England
and Wales again unless the entrant to a competition or prize draw, or the
participant in a vote or poll is a Scottish or Northern Irish resident in
which case they may choose the courts of their residence in Scotland or
10.4 These terms and conditions were last updated on 11 November
If you require any information or any of our services (including our
winner contact process) to be provided to you in an alternative format to
those described above for accessibility reasons, we will be happy to
discuss your requirements and endeavour to provide a suitable alternative.
Please contact Wilko Productions Ltd Customer Support which can be
contacted by email at firstname.lastname@example.org.
H. Contact Details and Further Information
11.1 If you have a comment, query or complaint about any interactivity
provided by Wilko Productions Ltd you may register it with Wilko
Productions Ltd Customer Support which can be contacted by email at
email@example.com.You will need to provide some or all of the following
(b)Your email address
(c) The IP address of your computer
(d) If possible, your internet service provider
(e) The date(s) and time(s) when you experienced problems
(f) The nature of the problem you experienced
(g) A contact telephone number you can be reached on, if necessary
Queries will be addressed as soon as possible.
11.2 For a hard copy of these terms and conditions please contact Wilko
Productions Ltd Customer Support as set out above. If you would like
interaction information relating to a specific interactive event, then include
the name of the specific interactivity in your application.
11.3 The Promoter is:
For all interactivity, the Promoter is Wilko Productions Ltd
11.4 Where the interaction is offered on different channels, the entrant
agrees to adhere to the terms and conditions of that channel in addition
to the terms laid out in this document, including but not limited to the
YouTube community guidelines available here Displaying the interaction
information is not sponsorship or endorsement.